How soon will tracking information be available?
Once your order has been fully processed and picked up by Australia Post you will be emailed a tracking number. We attempt to Post all orders within 24 hrs of receiving them. If this is not possible for whatever reason you will be notified by email.
What if I am not at home when my package is delivered?
If you are not home, AP will not leave the parcel in your letterbox. Instead, they will leave a 'Not at Home' note. This needs to be taken to the marked Post Office to collect your items.
What if I know I won't be at home, but want it delivered anyway?
You can choose to have the item left at a safe location if you are not going to be home. When placing your order, include in the address section: "Please leave my package at the front door", or something similar. You can use the 'Company Name' field to include your note.